Southwest Tackle – Returns and Refunds Policy

Effective Date: 06/12/2025

1. Overview

At Southwest Tackle, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return and refund policy to make your experience hassle-free.

2. Eligibility for Returns

• Returns must be requested within 14 days of receiving your order.

• Items must be:

  • Unused and in original condition.

  • In the original packaging, including all tags, labels, accessories, and documentation.

• Products showing signs of wear, damage, or use may not be eligible for return.

3. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

• Custom or personalized products.

• Clearance or final sale items.

• Gift cards.

• Opened or used fishing lines, bait, or terminal tackle (for hygiene and quality control reasons).

4. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 7 days of delivery.

• Provide photos of the damaged item and packaging so we can assist you promptly.

• We will offer a replacement, store credit, or full refund depending on the situation.

5. Return Process

1. Contact our customer service at [email protected] to initiate your return.

2. Provide your order number, product details, and reason for return.

3. Once approved, we will provide return instructions.

4. Securely package the item for return shipment.

6. Return Shipping Costs

• Customers are responsible for the cost of return shipping unless the item is defective or incorrect.

• We recommend using a trackable shipping method, as we are not responsible for items lost during return shipping.

7. Refunds

• Refunds will be issued to the original payment method once we receive and inspect the returned item.

• Please allow 5-10 business days for your refund to appear, depending on your bank or payment processor.

• Original shipping charges are non-refundable unless the return is due to our error.

8. Exchanges

• If you need a different size, model, or item, please contact us to arrange an exchange.

• Exchanges are processed once we receive the original item.

9. Contact Information

If you have any questions or need assistance, please contact us:

Southwest Tackle
Email: [email protected]
Phone: 555-555-5555
Address: 1180 8th Ave W, PMB 243
Palmetto, FL 34221